About

Payments

We currently accept Paypal payments via our website. If you do not have a PayPal account, that's okay: you can also use your Visa, Mastercard or American Express Card in our online checkout.

Shipping

All products are shipped from Australia using Australia Post. Standard delivery to within Australia is approx. 7-10 days.

Due to the nature of custom orders, the process can take a little longer. Therefore the shipping and delivery for our bespoke items may take an extra few days.

Returns

Of course, if you are not 100% satisfied or have received a damaged product, we will refund you the retail price or happily provide a replacement.

If damage to the product should occur, please contact us within 7 days of receiving your order with details and an image of the damaged goods and we will happily replace it.

Please obtain proof of postage when returning goods.

The copyright for all designs, photographs and objects is held by flowers for kate, under no circumstance shall any image, information and/or designs be copied reproduced or distributed to disseminate, sell, publish, broadcast or circulate to any party without the written consent of flowers for kate.

Conditions

flowers for kate has taken care to ensure that all products, images and descriptions are listed as accurately as possible. However, we cannot guarantee that errors and/or omissions may not occur and we reserve the right to make corrections when/if necessary.

Error with Order

We encourage all of our customers to double check all the information you have provided to ensure your order is processed as efficiently as possible.

Where delivery and/or payment details are not entered correctly or not approved, flowers for kate will take reasonable steps to contact you. In the event these details are also incorrect flowers for kate will not be held responsible for not fulfilling your order.

Cancellation of custom orders

If work has not commenced on your order, your order can be cancelled by email. This should be within 48hours of placing your order. If work has commenced on your order a charge will be incurred to cover costs.